What currency are the prices do I see in the site?
All prices are in EUR.
I just placed an order, when will it ship?
We ship our products via FedEx or UPS. We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-14 days.
What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.